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SHIPPING
What Shipping Methods Are Available?
We offer standard and Express shipping. If you choose standard shipping your order will be carried by postal services. In the case you choose Express shipping you order will be carried by DHL or UPS. Both method are tracked. Wholesale orders are automatically shipped using Express carriers and are also insured
Do You Ship Internationally?
Yes ! we ship worldwide !
How Long Will It Take To Get My Package?
It will Depends on the shipping method you choose and your location. We make all orders on demand, we usually need 1-3 days to make an order then we ship it. With standard shipping If you are located in France your order will arrive within 48 hours. In the UE it takes on average 3-5 days and in North America it takes 7-10 days. With Express shipping it takes less than 48 hours in most countries. For wholesale orders we generally needs 1-2 weeks to make and ship an order.
PAYMENT
What Payment Methods Are Accepted?
We accept credit cards using Stripe. All the payments are processed on a secure external server.
Is Buying On-Line Safe?
Of course ! our website use a very secure SSL encryption so all the informations provided are safe ! Also we do not process the payement it is a highly secure service that does it for us.
ORDERS & RETURNS
How do I place an Order?
Just add the products in the cart then checkout !
Where do you make your products
All our products are made in France, by us, in our shop in Hossegor 🙂
How Can I Cancel Or Change My Order?
Just contact us using the form on the contact page 🙂
Do I need an account to place an order?
We recommend you to create an account so every informations about your orders are easily accessible
How Do I Track My Order?
As soon as you order is shipped, you will receive tracking informations by email. You can also track your order directly into your account.
How Can I Return a Product?
Just contact us using the form on the contact page ! We accept returns during 30 days after purchase (except wholesale orders) for more infomartions please read our return policies