Refund policy

Changed your mind?

No worries. You have 30 days from the day you receive your order to request a return.
To be eligible, your item must be unused, unmarked, and in the same condition you received it — with tags and original packaging.

Returns are at the customer’s expense unless stated otherwise below.

Returns from France

If you’re based in France, the return process is smooth and simple.
Just reach out via our contact page, fill in a short return form, and we’ll email you a pre-paid return label.
Drop it off at your preferred La Poste point, and once your parcel is back with us, we’ll issue a refund for the item (minus return shipping).
Want something else instead? Go ahead and place a new order.

Returns from outside France

If you're outside France, you’ll need to arrange and cover the return yourself.
Contact us before sending anything back and share your tracking details once the parcel is on the way.
We’ll process your refund once the item has been received and inspected.

Items we can’t take back

We can’t accept returns for:

  • Custom-made or personalized items

  • Sale items

  • Gift cards

  • Items that have been worn, used, damaged, or returned without notice

Not sure if your item qualifies? Just drop us a message before sending it back.

My item didn’t arrive, arrived damaged, or I got the wrong item?

We work hard to make sure every order arrives just right — but we’re all human, including our courier partners, and sometimes things don’t go exactly as planned.
If something isn’t right with your order — whether it's damaged in transit, incorrect, or hasn’t shown up — just let us know within 30 days of receiving it. A few photos always help us sort things faster.
If necessary, we’ll send a free replacement or arrange a refund.

Please note: if your parcel is returned to us because of an incomplete address, failed delivery, or if it wasn’t picked up, the carrier charges us for both the outbound and return shipping. In those cases, we’ll need to deduct both shipping costs from your refund. It’s not ideal, but it helps keep things fair for everyone.

EU 14-Day Cooling-Off

If your order was shipped to an EU country, you’re entitled to cancel and return it within 14 days, no explanation needed.
The item must be unused and returned in its original condition and packaging. Return shipping is at your expense unless otherwise agreed.

Refunds

We’ll notify you once we’ve received and inspected your return.
If approved, your refund will be issued to your original payment method within 14 business days.
If it’s been more than 15 business days since we approved your return and you still haven’t received your refund, get in touch via the contact page.